Returns & Refund Policy

Returning received goods is not accepted. Our store only processes refunds and replacements for defective items.

If you are not entirely satisfied with your purchase, we are here to help. Please check the detailed information below and file a request for a replacement or refund via our contact email support@onemoredart.com

Please be reminded that our policy lasts 20 days from the delivery date or 45 days from the order date for replacement/refund requests only. If your purchase falls out of that timeframe, unfortunately, we can't offer you a replacement or refund.

Order Cancellation

Within 24 hours of order confirmation, a full refund can be issued at your request.

Cancellation within 5 business days of order confirmation will be subject to a 50% cancellation charge of the items canceled.

Please contact us via email support@onemoredart.com for prompt support.

Refund time

All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

Note: In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance. 

Regarding Shipping-related Issues

The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package.

We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.

The tracking system shows no updated progress for too long.

We will process a refund if the tracking has not been updated for more than 10 business days (for orders within the US) and more than 30 days (for international orders).

The package was delivered to the incorrect address.

If the package has arrived at a location different from the recipient address, we will refund the base cost. Or, if the customer prefers, we will replace the item.

Note: No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect our carriers. Thank you for understanding.

The package was returned to the sender because an invalid address was provided.

We do not offer replacements, refunds, or credits for invalid address entry.

If the package has arrived at a location different from the recipient's address, we will refund or replace the item.

The package was returned to its sender but the address was valid and correct.

We will be happy to replace and reship the order that was returned to its sender.

The post office provided a notice that the package was lost in the mail.

We will be happy to replace and reship the order that was lost in the mail.

Regarding Item-related Issues

The item received is incorrect or defective.

Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc. 

We are happy to replace your order for any of the following reasons:

1. The product is flawed or damaged.
2. The product you received has a design (pattern, type of product,...) that is different from the design originally represented on our site.

Please email us with a photo of the product you received along with detail shots you wish to include. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge while you can keep the previously received product. If your claim doesn't fall into one of these 2 reasons, the Returns and Refund policy will not apply for your case.

Please note:

• Detailed photos are required for quality control purposes.
• Issues must be reported within 20 days from the delivery date to qualify for credit or replacement.
• We do not allow modifications to replacement items.
• Our refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.

You don't even need to RETURN your items to us, it will take your valuable time and money. Please we do not want it to happen to our customers

The order arrived with one or more items missing.

If an order arrives with a missing item, we will gladly ship out the missing piece. 

I have another problem regarding a received item.

If you have additional questions or concerns regarding received items, please contact us by email support@onemoredart.com

We may apply an alternative credit/refund solution for special cases. In these events, we will provide an official notice.

Late Delivery

How do you handle orders that are shipped late?

Each product in the our store contains a list of production times that account for the moment an order is accepted by Onemoredart to the date of shipping out. Over 95% of our orders make this production . In the rare case that order falls outside of that period 10 days or more, we will credit the order.